Dealing with Difficult People: How to be a Compassionate Warrior

WELD 2019 Leadership Conference

On Thursday, June 13, Lori brought her presentation about how to compassionately deal with difficult people to WELD’s 2019 National Leadership Conference at Otterbein University. She described what makes an interaction “difficult” and how we can remain effective in them, taking steps to manage and diffuse these situations so that we can both get the results we need and feel good about how they came about.